FAQ

Frequently Asked Questions

Welcome to the Bellecora FAQ page. We’ve gathered answers to common questions to help make your shopping experience as smooth as possible. If you still need help, you’re always welcome to contact us.

Question 1: How long does it take to receive my order?

Answer: Our typical estimated delivery timing includes three parts.

Handling Time: [1–2 business days].

Transit Time: [6–8 business days].

Overall Estimated Delivery Time: [7–10 business days] from the date your order is placed.

For full details, please review our Shipping Policy here

Question 2: Do you offer free shipping?

Answer: Yes, we provide free shipping on all orders delivered within Canada.

You can find additional information in our Shipping Policy

Question 3: Do you ship internationally?

Answer: No, we currently ship orders only within Canada and do not offer international shipping outside these areas.

Question 4: How can I track my order?

Answer: As soon as your order has been shipped, you can follow its progress using our tracking page

Question 5: Where is Bellecora located?

Answer: Bellecora operates as a Canadian based online store offering a curated range of high‑quality products. We ship orders to customers within Canada.

Question 6: Do you have a physical retail location?

Answer: No, we do not have a physical storefront. We are an online‑only business, which helps us maintain competitive pricing and a broader selection of products.

Question 7: Can I cancel my order after it has been placed?

Answer: Yes, you can cancel your order within a 24‑hour window after placing it. To request a cancellation within this timeframe, please contact our support team as quickly as possible.

Question 8: Can I place a bulk order for my business or organization?

Answer: Yes, we do accept bulk orders. Please reach out to our customer support team for bulk pricing details and specific order arrangements.

Question 9: What happens if I receive a defective product?

Answer: If your order arrives with a defective item, we will replace it for you at no additional cost. Please contact us within 30 days of receiving your order so we can assist you.

For the full conditions, please refer to our Return Policy

Question 10: What is your return policy?

Answer: We offer a straightforward, hassle‑free return process for eligible items. Complete information about how returns work can be found in our Return Policy

Question 11: What is the process for exchanging a product?

Answer: Details on how to request an exchange and any applicable conditions are explained in our Return Policy

Question 12: When will I receive my refund after returning a product?

Answer: After we receive and inspect your returned item, we will proceed with your refund. Refunds are initiated back to your original payment method within 7 business days, although the exact timing depends on your payment provider.

For more information, please see our Refund Policy